Support gymnastics, Tumblr edition

I keep a tumblr blog as a place to keep “cool stuff I found on the internet”. I’ve been filling it with stuff for over five years. It has the mish-mash of cat pictures, youtube videos, links and quotes that you would expect from such a blog. One day, completely out of the blue, it was suspended.

Saturday, 3rd November, 2012

I get an email from IFTTT notifying me that my Tumblr channel is offline. This has happened a couple of times before, so I see no reason to panic. It’s usually some minor issue that’s easily fixed, or just a temporary problem that will fix itself with some waiting.

IFTTT happens to be down for maintenance when I see the email, so nothing I can do at that very moment, anyway.

Sunday, 4th November, 2012

IFTTT is back up, so I pop in to reactivate the Tumblr channel. Not a problem, this should only take a minute. Log in, click big reactivate button, get redirected to Tumblr…

Your account has been suspended.
To find out why, please contact support.

Hum. That’s odd. I have no reason to assume this is not a mistake or glitch of some kind. There’s an email address provided, so I drop them a quick note — from the address associated with my account — asking what’s up.

Half an hour later, I get an email asking me what my email address is.

Oh dear.

Monday, 5th November, 2012

It’s been about 20 hours since I sent my initial email when I get a response. I suppose that’s pretty quick in support terms, but when you’re wondering what the hell is going on, it feels like an eternity.

We’ve terminated your Tumblr account at <blog address>. As per the policies you agreed to when creating a Tumblr account, we do not allow spam and/or affiliate marketing on Tumblr.

That’s the whole email. There’s no mention of where this spam and/or affiliate marketing was found, which means I am, quite frankly, stumped. I post cat pictures and funny videos, and I do so mostly to keep a repository for myself. I know the blog has some followers, but I couldn’t tell you how many if you held a gun to my head. I don’t even use a custom theme for this blog, but something pretty out of Tumblr’s own theme catalogue!

I email them back stating that I have never intentionally posted any kind of advertising, requesting some specifics on what I’m supposed to have done wrong, and asking if I can have a copy of the contents if they’re not willing to re-open my account.

Wednesday, 14th November, 2012

Still no response from Tumblr, so I drop them another email repeating my request.

One hour later

We’ve restored your content.

Thank you for bringing this problem to our attention. We’re sorry that it occurred, and we’ll do our best to make sure that it doesn’t happen again.

No mention of what bad about my account, but I have it back. I guess this means it helps to send some reminders if your account has been terminated in error…

Now, how do I back up my Tumblr blog? You know, just in case.

Leave a Reply